Terms of Use

Usage Introduction:

At National Bark, we put your dog’s overall well-being first, every single time. Dogs in our care spend their time with size-appropriate groups, receive constant monitoring by trained staff, and benefit from on-the-ground training, mental stimulation, and structured exercise. These are our Terms of Use (“Terms”) which apply your access to and use of our website www.nationalbark.com the “Site”), the Client Portal located here [#], and any related services (collectively the “Services”). We refer to “you” and “your” in these Terms.

Please note, that by accessing our Services you agree to these terms. If you do not agree to be bound by these Terms, please do not access, use, or purchase any of our Services. If you have any questions, please contact us at the information provided below.

Update to These Terms

We reserve the right to modify these Terms at any time. You can review the most current version of these Terms at any time on this webpage. Your continued use of or access to our website or the Services following the posting of any changes to these Terms means that you accept the updated Terms.

Updates to the Services

We reserve the right to modify or discontinue any of our Services without notice. Prices for our products are subject to change as well. If you have a question regarding our prices or our Services, please contact us.

Age Requirements

Please note that you must have parental permission to use our Services if you are younger than 18 years of age. Our Services are not intended for individuals under the age of thirteen, and such, are expressly prohibited from engaging in any aspect of our Services. If we are notified that any user is under the age of thirteen, we will remove that user from our website.

Additional Materials

The Services may provide links to other websites or resources. National Bark does not endorse and is not responsible for any third-party content, products, or services, or other materials on or available through such websites and resources. Such websites are subject to different terms and conditions of use, which you are responsible for reviewing.

Overview of the Services

Our Services are designed to provide exceptional care and a personalized experience for you and your pet. Below is an overview of the Services we offer. A complete list of services and procedures are outlined in our policies and procedures page. All Services are subject to National Bark’s related policy for each service, which can be found on our website www.nationalbark.com.

Dog Boarding: We provide a welcoming and professional environment for your dog, including feeding, exercise, and monitoring. You are responsible for providing necessary supplies (e.g., food, medications, favorite toys) as outlined in our policies and procedures unless otherwise agreed to with National Bark and for abiding by the responsibilities detailed in these Terms and our policies and procedures. Late pick-ups may result in additional fees.
Grooming: Our grooming services include bathing, nail trimming, and breed-specific styling. You must ensure your dog is manageable and healthy for grooming. Aggressive or unsafe behavior may result in refusal of service. Arrive on time and disclose any allergies, sensitivities, or special grooming requirements.
Training: We offer tailored training programs to address behavioral challenges and improve obedience. While we provide expert guidance, your active participation and follow-through are essential for lasting results.
Client Portal: Our online Client Portal allows you to schedule appointments, upload records, and communicate with our team. Keep your account information accurate and respond promptly to any requests for missing documentation or updates.

Your Responsibilities

In order to provide you and your dog with the best possible Service, you must comply with the responsibilities detailed in this section:

Your dog must have up-to-date vaccinations and be free from illness.
You must disclose whether your dog has any special needs or behaviors.
You must disclose whether your dog has a tendency to bite or act negatively towards individuals or whether they are uncomfortable with new surroundings.
You must ensure your dog is healthy enough to participate in all services offered by National Bark unless previous arrangements have been made.
You must comply with all policies, available on our website www.nationalbark.com.

Although we aim to be as accommodating as possible, we reserve the right to deny our services to any individual or any dog for any reason. Please note that if your dog has a history of biting or aggressive behavior, we may deny you use of our Services. If you do not abide by these requirements or if you do not properly disclose your dog’s behaviors to us, we reserve the right to take action against you in the event your dog injures one of our staff members or another dog, or if your dog destroys or damages our property.

Client Portal

You will need to create an account to use our Client Portal. By creating an account, you agree to the terms and conditions detailed in this section.

Through the Client Portal, you can:

Schedule or modify appointments for boarding, grooming, and training.
Upload and manage pet records, including vaccination and health information.
Communicate directly with our team about your pet’s needs or services.
Access updates on your pet’s activities and progress while in our care.

Account Registration and Information

To access the Portal, you must create an account using accurate and truthful information, including your name, contact details, and any required pet information (e.g., vaccination records, special needs). You are responsible for maintaining the accuracy of your account information and updating it as necessary. All personal information provided is governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy can be found here.

Account Security

You are responsible for safeguarding your account credentials, including your username and password. Do not share your login information with unauthorized users. Any activity performed under your account is your responsibility. We recommend logging out after using public or shared devices. If you suspect unauthorized access to your account, notify us immediately. You are solely responsible for losses resulting from unauthorized use.

Reliance on Information Posted

We strive to provide you the most up to date information for you and your pup to thrive, but we cannot always guarantee it will work for you. The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services or by anyone who may be informed of any of its contents.

Intellectual Property

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) and our Services are owned by National Bark, its licensors, or other providers of such material and are protected by United States copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use our Site and Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services. You must not access or use for any commercial purposes any part of the Site and Services we provide.

Trademarks

The National Bark name, National Bark, and all related names, logos, product and service names, designs, and slogans are trademarks of National Bark or its affiliates or licensors. You must not use such marks without the prior written permission of National Bark. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Feedback

We appreciate your opinions and feedback! By submitting any ideas, feedback, or suggestions (“Feedback”) to us through the Services or other means, you acknowledge and agree that: (i) your Feedback does not contain confidential or proprietary information of you or any third party; (ii) we are not under any obligations of confidentiality with respect to the Feedback; (iii) we may freely use, reproduce, distribute, and otherwise exploit the Feedback for any purpose; and (iv) you are not entitled to any compensation of any kind from us.

Fees and Payment

Payments for our Services are handled via a third-party payment provider. You may be required to purchase or pay a fee to access some of our Services. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date. We bill you through an online billing account for purchases made via the Client Portal. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments will be made in U.S. dollars.

You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase. If your purchase is subject to recurring charges, then you consent to charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation.

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the website.

INDEMNIFICATION

You agree to indemnify National Bark against all losses, liabilities, costs, and expenses (including reasonable attorney fees and court costs), arising from: any breach of these Terms by you or someone using your account; use of the Services, whether properly or improperly, by you or someone using your account; interactions or disputes you have with other users of the Services, including other dog trainers or owners, online or offline; information or content you or someone using your account submit or transmit through the Services; violations of any laws by you; and actions of your dog or any animal under your care, including damages or injuries they cause.

You agree to cooperate with National Bark in defending these claims. National Bark retains the exclusive right to manage the legal defense of any matter subject to indemnification, including

Disclaimer Of Warranties

While we always strive to provide you with most complete and relevant information, you are ultimately responsible for assessing the accuracy, completeness, and usefulness of information, opinions, advice, or other content available through our Services. We will not be liable for any loss or damage resulting from: your use of the Services; any malfunction or failure of the Services to operate; or your reliance on information obtained through our Services, or information provided by another user. Our Services and all content available through the Services are available on an “As Is” basis, with no representations or warranties of any kind. National Bark disclaims all warranties, whether express, implied or statutory, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In particular and without limitation, we do not warrant that: information provided through the Services will be accurate or error-free; our Services will meet your requirements or achieve any particular results; the Services will be secure, uninterrupted, or free of errors, or free of viruses or other harmful content; or defects in the services will be corrected.

Limitation Of Liability

To the maximum extent permitted by applicable law and to the extent they are not excluded or disclaimed under these Terms, National Bark and its affiliates, suppliers, and licensors maximum, aggregate liability to you, and your exclusive remedy under these Terms for any and all damages, injuries, and losses arising from any and all claims and causes of action arising out of, based on, resulting from, or in any way related to these Terms, the Services, or the provision of or failure to provide support will be to recover the actual damages you incur based upon reasonable reliance on the product and service, up to one hundred dollars ($100 U.S.D.). The existence of multiple claims or suits under or related to these Terms or the Services will not enlarge or extend the limitation of money damages, which will be your sole and exclusive remedy. The limitation of liability set out in this section does not apply to liability resulting from National Bark’s gross negligence or willful misconduct or death or bodily injury caused by products you purchase through the Services.

Governing Law And Dispute Resolution

All matters relating to the Site and Services and these Terms, and any dispute or claims arising therefrom or related thereto (in each case, including non-contractual disputes or claims), will be governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule (whether of the State of Texas or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to, these Terms will be instituted exclusively in the federal courts of the United States or the courts of Bexar County, Texas, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Termination

We reserve the right, at our sole discretion, to restrict, suspend, or terminate your access to our Services for any reason and at any time. Termination notice may be provided electronically to the email address associated with your account. We are not liable to you or any third party for termination of your access to our Services.

Contact Information

We appreciate the time, care and attention you have given to read through our Terms of Use. If you have any questions, please ask. We welcome your comments or concerns; please submit them online at contactus@nationalbark.com.

You can reach us here:
425-530-6277

123 Main Street
SLC, UT 12345

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